Frequently Asked Questions
How to upload artwork?
When ordering a product, you can select “i will upload artwork” and you will see a button to upload your artwork. You can share your files with us through the We Transfer page.
How to get a quote for design?
When ordering a product, you can select “i need a new design” and click on the button “Get a design quote”. It will take you to the design brief form. Please fill all the information in the form and we will send you the quote.
Can you create a design concept for my signs?
The purpose of our artwork services is to give you a professional look for your signs based on clear instructions given to us. We can offer any design advice or create concepts.
Can you create a logo for my business?
We offer logo design or creation. We can redraw your existing low resolution logo into a vectored format perfect for printing at all sizes under our Logo design package.
Can you find images to use in my print ready artwork?
In order to create your print ready artwork we will need all images to be supplied to us, or we can source them for you. If you do not have the images in high resolution you can contact us and we will purchase them from various stock photo websites.
What if I want to reorder in the future?
We keep all artwork on file for 1 years so you can easily reorder your signs again in the future! Just let us know your order number and our team will be able to locate the artwork file and use it for your new order at no extra cost!
Will your order be ready to dispatch in 48 hours?
There is a strong possibility as over 95% of our products are manufactured and ready for dispatch in 48 hours.
How do you find out how long your order will take to produce?
Please contact our team on 1300 404 888 or [email protected] to know the progress of your order (as it does take a bit longer to manufacture larger quantities).
What do you need to do before we send the order to production?
Once the artwork has been prepared (either by you or our design team) you will be emailed an artwork proof. We need you to approve the artwork proof before we can send the order to production. This applies to all orders – whether they are new or repeat orders – and ensures that the correct artwork will be printed. We will need 100% upfront payment before the order is sent to production.
When will your order be ready to dispatch?
All of our quoted production times are based on the artwork proof being approved (and payment being made). Here is how it works:
Day 0: This is the day you approve the artwork proof by email (and pay the full amount) prior to 1:00pm Brisbane time. If this happens after 5:00pm Brisbane time, Day 0 will be the following working day.
Day 1: Your order is sent to production. 48 hour production orders will be ready for dispatch or pickup from 2pm.
Day 2: 72 hour production orders will be ready for dispatch or pickup from 2pm.
….. and so on for longer production times
If you place an order with print ready artwork on a Monday and sign off your artwork proof anytime between 8:30am and 1:00pm Brisbane time on Monday – Monday becomes Day 0. Your order will enter production the following morning on Tuesday which is Day 1 of production. 48 hour production orders will be completed at 2pm on Wednesday.
*NOTE: All production times stated exclude delivery time and are based on normal business days of Monday to Friday and do not include Saturday, Sunday or Australian public holidays.
If you have any questions at all about our turnaround times please call us on 1300 404 888.
How long will my order take to be delivered?
Although your order may have a 48 hour production time, please note that delivery times are calculated on top of this. We ship our orders with standard road couriers, they are not a guaranteed delivery service, however we find that they are usually pretty reliable. Please find the estimated delivery times below for each major city.
Sydney Metro: 1-2 business day estimate
Brisbane Metro: 1-2 business day estimate
Melbourne Metro: 1-2 business day estimate
Canberra Metro: 1-2 business day estimate
Adelaide Metro: 2-3 business day estimate
Perth Metro: 4-5 business day estimate
Hobart Metro: 4-5 business day estimate
Darwin Metro: 6-7 business day estimate
Please note: as a result of the Covid-19 crisis our couriers are busier than ever and some delivery times may be impacted.
Can I get express shipping to Sydney Metro?
Express shipping is only available to Sydney metro areas at an additional cost. This is a same-day delivery service that will deliver any time up until close of business the day your order is completed (provided the order has been paid in full). If you would like to arrange this, please add a note when uploading your artwork and our Customer Happiness Team will be able to advise the additional cost for this service.
Can I get express shipping interstate?
We do not currently offer an express shipping option outside of Sydney metro areas. If you would like to organise your own express courier, you are welcome to do so. If you are going to organise this, select ‘pick up’ when quoting your order and make note that you will arrange your own courier.
We would love to hear from you!
If you have any questions about our products or services that haven’t been answered on our site, we would love to hear from you!
Email: [email protected]
Phone: 1300 404 888
Trading Hours : 8am – 5pm (Weekdays)